Cancellation Policy

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Cancellation Policy

Last updated 26 August 2026. How cancellations work for bookings made through WildRoots.

Each listing sets its own policy

Because every WildRoots host runs their own stay, trek, expedition or skills course, cancellation terms are set per-listing rather than as one platform-wide rule. The cancellation policy for a specific booking is shown on that listing's page before you send a request, and confirmed again when your booking is accepted.

If you need to cancel

Contact the host directly, or reach us at hello@wildrootseu.com and we'll help coordinate. Refunds, if any, follow the cancellation policy stated on the listing you booked.

To be confirmed — a standard fallback policy (e.g. what happens if a listing doesn't state one) hasn't been defined yet — this needs a business decision, not an assumption on our part.

If a host needs to cancel

If a host cancels a confirmed booking, you'll be notified as soon as possible and offered a full refund of what you paid for that booking.

To be confirmed — whether guests are entitled to anything beyond a refund in this case (e.g. rebooking assistance) hasn't been defined yet.

Weather and conditions

Some outdoor experiences — treks, expeditions, skills courses — may be affected by weather or conditions outside the host's control.

To be confirmed — how weather-related cancellations or postponements are handled hasn't been defined yet, and may reasonably vary by activity type.

See also our Guest Terms for the broader terms that apply to a booking.

A note on this page

WildRoots is pre-launch and hasn't defined specific refund percentages or notice-period deadlines yet — we'd rather leave this framework open than invent numbers. Sections marked “To be confirmed” need a real business decision before WildRoots takes live bookings.